Most requests are acknowledged within minutes and confirmed based on pincode, route density, and slot availability.
Knowledge Hub
Frequently Asked Questions
Everything you need about pickup, delivery windows, Compliance Support, and billing logic before shipping nationwide.
120+FAQ answers mapped
< 8 minAvg support response
24/7Escalation support
Quick Policy Snapshot
Pickup ChangesReschedule before dispatch assignment for smoother re-routing.
Billing LogicHigher of actual and volumetric weight is billable.
Compliance SupportDocument guidance is available before dispatch processing.
Lane TimelinesTransit varies by destination and clearance cycle.
Top Questions
Yes. Slot changes can be requested before dispatch assignment. Earlier notice improves reallocation speed.
Billable weight is the higher of actual weight and volumetric weight, where volumetric uses standard dimensional formulas.
Certain destinations include lane-specific surcharges. You can validate likely add-ons during quote confirmation.
Yes. We help with invoices, declarations, and shipment-level documentation checkpoints before dispatch processing.
Our team coordinates with you for required supporting documents and shares a clear checklist for quick resolution.
Express lanes can take 3-5 business days, while timelines vary by destination, service type, and compliance processing windows.
Yes. Tracking events are shared as the parcel moves through handover, transit, compliance, and final-mile stages.
Popular Support Playbooks
First-Time Dispatch Checklist
Mandatory fields, document set, and packaging prep before your first pickup booking.
Weight and Dimensions Guide
Reference for actual vs volumetric weight so quotes and billing stay predictable.
compliance Readiness Notes
Reduce delays with clear declarations, accurate descriptions, and invoice consistency.
High-Value Shipment Tips
Declaration and packaging guidance for fragile or premium category shipments.
How Support Escalation Works
Operational Intelligence Lens
Documentation Readiness Checklist
Use consistent consignee details, item descriptions, and declared values across all pages.
Keep invoice IDs, order references, and package labels aligned to avoid compliance mismatch loops.
Clearly define sale, sample, or return purpose to reduce manual revalidation at dispatch touchpoints.
Prepare likely classification hints for faster support assistance during pre-dispatch checks.
